Privacy Policy

House 2 Home Property Management Pty Ltd

Privacy Commitment

House 2 Home Property Management Pty Ltd ("House 2 Home", "we", "our" or "us") recognises the importance of protecting the privacy and rights of individuals in relation to their personal information.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other applicable privacy laws.

This Privacy Policy explains:

  • What personal information we collect;
  • How we collect personal information;
  • Why we collect, use and disclose personal information;
  • How we protect personal information;
  • How you can access or correct your personal information; and
  • How to make a privacy complaint.

What is Personal Information?

Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable.

Examples include your:

  • Name
  • Residential address
  • Telephone number
  • Email address
  • Date of birth
  • Driver licence details
  • Employment details
  • Financial information
  • Identification documents

What Personal Information Do We Collect?

Depending on the services we provide, we may collect personal information from landlords, tenants, prospective tenants, contractors, suppliers and other individuals who interact with our business.

Property Owners and Landlords

We may collect:

  • Name and contact details
  • Property ownership details
  • Banking details for rental disbursements
  • Identification documents
  • Taxation information where required
  • Information relating to the management, leasing or sale of your property

Prospective Tenants and Renters

We may collect:

  • Name and contact details
  • Current and previous rental history
  • Driver licence, passport and other identification documents
  • Employment and income information
  • Rental references
  • Emergency contact details
  • Vehicle information
  • Information provided in rental applications
  • Information obtained from tenancy databases where permitted by law

Contractors and Suppliers

We may collect:

  • Contact details
  • ABN and business details
  • Insurance information
  • Banking details
  • Licensing and compliance information

Website Visitors

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Information submitted through online enquiry forms

Residential Tenancy Databases

House 2 Home Property Management may collect, use and disclose personal information in connection with residential tenancy database operators, including the National Tenancy Database (NTD) and TICA, in accordance with the Residential Tenancies Act 1997 (Vic).

Where permitted by law, we may:

  • Search tenancy databases as part of assessing a rental application;
  • List tenancy information where lawful grounds exist;
  • Obtain information relevant to tenancy applications and tenancy history.

Individuals have rights under applicable legislation to access and seek correction of information held by tenancy database operators. Further information can be obtained directly from the relevant database provider.

How We Collect Personal Information

We generally collect personal information directly from you when you:

  • Contact us by phone, email or online enquiry;
  • Submit a rental application;
  • Enter into a management agreement;
  • Attend a property inspection;
  • Request information from us;
  • Complete surveys or provide feedback;
  • Use our website; or
  • Engage our services.

We may also collect information from third parties including:

  • Rental references;
  • Employers;
  • Previous rental providers;
  • Government agencies;
  • The Residential Tenancies Bond Authority (RTBA);
  • Residential tenancy database providers;
  • Real estate advertising portals including Realestate.com.au and Domain;
  • Legal representatives, accountants or authorised representatives;
  • Publicly available records and databases; and
  • Other sources where you have provided consent.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

Cookies may be used to:

  • Recognise returning visitors;
  • Improve website functionality;
  • Monitor website performance;
  • Better understand user preferences.

You may disable cookies through your browser settings, however some website functionality may be affected.

Can You Remain Anonymous?

Where practical, you may interact with us anonymously or using a pseudonym.

However, due to legal, compliance and tenancy management requirements, we are generally required to collect personal information to provide our services.

What Happens If You Do Not Provide Information?

If you choose not to provide requested personal information, we may be unable to:

  • Process your rental application;
  • Manage your tenancy;
  • Provide property management services;
  • Respond to your enquiries; or
  • Meet our legal obligations.

Why Do We Collect, Use and Disclose Personal Information?

We collect, hold, use and disclose personal information for purposes including:

  • Managing rental properties;
  • Processing tenancy applications;
  • Conducting reference and identity checks;
  • Communicating with landlords, tenants and contractors;
  • Collecting and disbursing rent;
  • Arranging maintenance and repairs;
  • Complying with legal and regulatory obligations;
  • Providing customer service;
  • Marketing our services;
  • Improving our business operations;
  • Resolving disputes and complaints; and
  • Protecting our legal rights and interests.

We will only use personal information for purposes reasonably necessary to conduct our business or as otherwise permitted by law.

Who Do We Disclose Personal Information To?

We may disclose personal information to:

  • Property owners and landlords;
  • Prospective landlords and tenants where permitted by law;
  • Maintenance contractors and tradespeople;
  • Utility providers;
  • Legal advisers;
  • Accountants and auditors;
  • Insurance providers;
  • Residential tenancy database operators including the National Tenancy Database (NTD) and TICA;
  • The Residential Tenancies Bond Authority (RTBA);
  • Government departments and regulatory authorities;
  • Technology and software service providers including PropertyMe, Inspection Express, Ignite and 2Apply;
  • Debt collection agencies; and
  • Other third parties where authorised or required by law.

We do not sell personal information to third parties.

Overseas Disclosure

House 2 Home Property Management utilises a range of technology platforms and service providers to assist in the delivery of our services, including PropertyMe, Inspection Express, Ignite, 2Apply, the National Tenancy Database (NTD) and TICA.

Some of these providers may store or process data using cloud-based infrastructure located within Australia and/or overseas.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those providers maintain privacy and security standards consistent with Australian privacy legislation.

Direct Marketing

We may send you information about our services, market updates, newsletters or other communications we believe may be relevant to you.

These communications may be delivered by:

  • Email;
  • SMS;
  • Telephone; or
  • Post.

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in our emails;
  • Contacting our office; or
  • Updating your communication preferences.

Accessing and Correcting Personal Information

You may request access to personal information we hold about you by contacting us.

We may require proof of identity before providing access.

We will generally respond within a reasonable timeframe and may refuse access where permitted under the Privacy Act.

If you believe information we hold is inaccurate, incomplete or out of date, you may request that it be corrected.

We will take reasonable steps to correct information where appropriate.

Security of Personal Information

We take reasonable steps to protect personal information from:

  • Loss;
  • Misuse;
  • Interference;
  • Unauthorised access;
  • Modification; and
  • Disclosure.

Security measures may include:

  • Secure electronic systems;
  • Password-protected databases;
  • Staff confidentiality obligations;
  • Secure document storage; and
  • Restricted access controls.

Where personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

External Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of those websites and encourage users to review the privacy policies of any external sites they visit.

Privacy Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us in writing.

We will:

  • Acknowledge your complaint;
  • Investigate the matter;
  • Respond within a reasonable timeframe; and
  • Attempt to resolve the issue fairly and efficiently.

Privacy Officer

House 2 Home Property Management Pty Ltd

Address: 1/10 Castro Way, Derrimut VIC 3026

Phone: (03) 9747 7700

Email: admin@h2hpm.com.au

Australian Information Commissioner

If you are not satisfied with our response to your privacy complaint, you may contact:

Office of the Australian Information Commissioner (OAIC)

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Mail: GPO Box 5218, Sydney NSW 2001

Website: www.oaic.gov.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations or industry requirements.

The most current version will always be available on our website.

Last Updated: June 2026