Maintenance

URGENT REPAIRS

• A burst water service.

• A blocked or broken toilet system.

• A serious roof leak.

• A gas leak.

• Flood or serious flood damage.

• A dangerous electrical fault.

• A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating or laundering.

• Failure or breakdown of the gas, electricity or water supply.

• Any fault or damage in the premises that makes the premises unsafe or insecure.

• An appliance, fixture or fitting that is not working properly and causes a substantial amount of water to be waster.

• A serious fault in a lift or staircase.

All maintenance needs to be reported to your property manager in a timely manner so as to avoid causing further damage to the property. We request that all maintenance request be submitted in writing.

Maintenance can be reported via direct email to your property manager or by emailing: maintenance@h2hpm.com.au

If your maintenance is urgent (for a list of urgent repairs please see list below) and it is outside business hours please call 0427 892 720

MAINTENANCE TIPS

Sometimes maintenance is the result of something very simple and in some circumstances if a contractor attends a property where the maintenance items is false or found to be the fault of the tenant, the tenant may be charged a call out fee for the contractors time.

All emergency maintenance should be reported to 0427 892 720. If unanswered please leave your full name, address, contact number and nature of maintenance issue and we’ll return your call within 60 minutes

Most importantly if your have a serious emergency call 000 for Police, Fire or Ambulance attendance

Here’s some simple tips to try before reporting your maintenance.

NO WATER

• Check the water meter is turned on.

• Check to see if the whole street is affected.

• Call water board hotline to check the details of any water supply interruption or scheduled works.

• Turn on a number of taps to see if the water meter ticks over (this will indicate blockage).

NO HOT WATER

• Check that you have water supply.

• Check that your HWS is switched on.

• Check that your pilot light is lit.

• Check main power board to see that the main switch for the HWS is in the “ON” position and has not tripped the safety switch.

• Check that the unit is not leaking any water.

• Ensure that lack of supply is not due to overuse and if a significant amount of hot water has been used allow ample time for additional water to be heated.

WATER LEAK

• If you are able to determine the cause of the leak, switch off or block the source and report immediately. If no source can be found and leak is causing significant damage or water waste switch off the water at the mains.

• If leaking/running toilet is the issue then turn off the supply at the wall when not in use.

NO POWER

• Check to see if other homes in the street are affected.

• Check to see if there are emergency or planned power outages at www.powercor.com.au.

• Check main power box. If safety switch is in “OFF” position it will need to be switched on again. If it trips again you’ll need to unplug you appliances and turn the switch back on. Systematically reconnect appliances one by one to determine what is causing the switch to engage and leave faulty appliance unplugged. Common causes are faulty fridges, kettles and microwaves.